Shipping policy

At MATONEMO, we are committed to delivering your order safely and efficiently. Every order includes a tracking number so you can monitor your shipment from dispatch to delivery.

Order Processing

• Orders are processed within 1–3 business days.
• Orders are processed Monday through Friday (excluding public holidays).

Shipping Time

• Tracked Shipping: 7–21 business days.
• Delivery times may vary depending on your location, customs processing, weather conditions, or carrier delays.

Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can use it to track your order at any time.

Shipping Delays
While we do our best to deliver every order on time, occasional delays caused by customs, weather, or shipping carriers are beyond our control.
If your order has not arrived within the estimated delivery timeframe, please contact us at support@matonemo.store, and our support team will be happy to assist you.